Returns and Exchanges Policy
If you are not happy with your purchase, you can return it for a full refund of the purchase price or exchange it for another item of the same value.
All returns and exchanges must be done within 30 days of the purchase.
To return or exchange an item, please send an email request to:
All items should then be returned to:
Central Otago - A World Of Difference
Alexandra Visitor Information Centre
21 Centennial Avenue
Any personal information you provide to us on our web site is maintained in confidence. This information may include, but is not limited to, name, email address, billing and shipping address, credit card information and phone number. We will not sell, rent or share your email address with third parties to send you unsolicited email. However, we will use this information to send you marketing emails about promotions and new products.
If you do not wish to receive marketing emails from us, you may unsubscribe by clicking on the unsubscribe link found in your account information page.
When you place an order, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order and shipping confirmation emails.
Please be aware that it can take up to 10 business days to remove you from our marketing email lists. If you unsubscribe from our marketing emails, you will continue to receive order and shipping confirmation emails and all other emails relating to your order(s).
Personal information relating to you and your order history is only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time through the 'your account information' page.
If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.
To enhance your shopping experience, the World of Difference site may have links to other sites. Those Web sites will have their own policies on privacy that you may wish to review. We take no responsibility for these linked Web sites.