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TERMS AND CONDITIONS - Event Ticket and Retail Sales

Retail

Shipping

Within NZ
Shipping starts at $7 for tracked delivery in NZ, as the value of your order increases, so does your shipping cost.
Items will be shipped by courier within 3 business days. Allow an extra 1-2 days for delivery to rural areas.
Please ensure your address is accurate. We cannot deliver to PO Boxes. We will not be responsible for items that go missing due to incorrect delivery information.
Overseas
Shipping starts from $15 to Australia and $20 to the rest of the world.
Items will be sent by International Parcel Post. Delivery targets range from 3 to 10 working days.

Payment
Payment is by VISA or Mastercard. All payments are made at the time of placing the order, and are encrypted to protect our customers. All prices quoted are in New Zealand Dollars and include GST (Goods and Services Tax).

Retail Returns Policy:
All products must be in original condition. Products cannot be returned if they have been modified in anyway.
• All purchases must be returned within 30 days of purchase and inspected before any refund will be granted.
• We do not accept returns outside of New Zealand. This is due to the cost of custom fees and taxes on re-entry back into NZ
• Where products are faulty or damaged due to manufacturing faults we will either replace the item or offer a full refund. Manufacturing defects do not include normal wear and tear or damage caused by accidental or non-accidental damage.
• Returns will not be accepted on CD’s, DVD’s or books outside of a manufacturing fault.
• Exchanges will be offered on our clothing if the product proves unsatisfactory. We can offer to exchange it for another one (different size).
• Proof of purchase will be required for refunds and exchange.
• Shipping of the return item is at the cost of the buyer.

To return or exchange an item, please send an email request to:
onlineshoppingcart@codc.govt.nz

All items are to be returned to:
Alexandra i-SITE Visitor Centre
21a Centennial Avenue
Alexandra 9320
New Zealand
03 262 7999

Consumer Guarantees Act
Nothing in these terms and conditions will limit or affect your rights as a consumer under the Consumer Guarantees Act 1993 to the extent that such limitation or other contracting out is prohibited by that Act.

Event Tickets

Central Otago Visitor Centres sell tickets as an agent for and on behalf of the "Event Organisers" (the party who presents the event, which may include a promoter or producer or venue). Any representations made by the Event Organiser with reference to the Event or performance at any time and any associated complaints or claims are the responsibility of the Event Organiser and not Central Otago Visitor Centres.

Cancellations
Occasionally, events are cancelled or postponed by the event organiser due to weather conditions or situations affecting the performers or audience. When this occurs, we will make every effort to ensure you receive a prompt refund if applicable. If an event is cancelled, please contact us for information on receiving a refund. If the event was moved or rescheduled, the event organiser may set refund limitations. Contact us for exact instructions. Please make sure to include/provide your transaction number so we can expedite your refund if applicable.

Event Ticket Refund policy:
As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws

Planning
Otago Central Rail Trail
Discover New Zealand's Original Great Ride - The Otago Central Rail Trail is a relaxing 4-5 day ride through big sky landscapes and through historic townships. Read More

Roxburgh Gorge Trail
Explore New Zealand's Grand Canyon - The Roxburgh Gorge Trail is a unique one day experience. Described as 'Another World' this 34km trail includes a unique jet boat transfer. Read More

Clutha Gold Trail
A 73km journey of discovery through a tapestry of diverse landscapes from seductively rugged semi-arid dry lands through to lush green contoured farmlands that follow powerful Clutha Mata Au River. Read More

Mountain Bike Trails
Whether you’re looking for an adrenalin-pumping single track descent, a long backcountry journey, or a heli biking adventure then the Central Otago region has an experience to suit your style. Read More

Cycle a Great Ride
Central Otago boasts three of NZ's best trails. Otago Central Rail Trail - the original great ride; Roxburgh Gorge Trail - a unique one-day trail complete with jet boat ride; Clutha Gold Trail - a journey of discovery along the mighty Clutha Mata-au river. Read More

Cycling & Mountain Biking Trails
Central Otago boasts a diversity of cycling and mountain bike trails that beckon the cyclist to experience the freedom and the joy of getting off the beaten track. Read More

Clutha Gold Trail
The Clutha Gold Trail is one of the 'Great Rides' of the Nga Haerenga, New Zealand Cycle Trail. The trail is full of variety - from undulating to flat to meandering, there is a journey of discovery around every corner. Read More

Getting to Central Otago
The Central Otago region is located in the middle of the South Island of New Zealand. A scenic a 1hr drive from Queenstown International Airport and accessible via road from Dunedin & Christchurch airports. Read More

Roxburgh Gorge Trail
A spectacular one-day ride through truly iconic country between Alexandra and Roxburgh Dam along the Clutha Mata-au River is a trail worth exploring. Read More

Motorsport Mecca
Be amazed at Highlands in Cromwell. With a world class museum, range of on and off track activities and annual events there is something for everyone whether a car fanatic or not. Read More

Central Otago Wine
Indulge yourself in a premium Central Otago wine at one of the many wineries or cellar doors in the Cromwell and Alexandra basins – sensational! Read More
Our Regional Identity - A World of Difference
Our Regional Identity - A World of Difference 'A World of Difference' defines what is uniquely Central Otago as a place and a community. Read More

Central Otago NZ - Through Local Eyes
Central Otago NZ - Through Local Eyes Meet some unique and passionate Central Otago locals and be introduced to their favourite places and activities. Read More

Food & Wine
Food & Wine Central Otago is a place of sheer indulgence – whether it’s fine dining, a casual al-fresco lunch or café culture. You will be spoilt for choice when enjoying local fare and award winning wines at the great selection of cafés, restaurants, cellar doors and country pubs. Read More
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