SOUTH have produced a series of 7 online training videos. These have been made to help you and your team gain a greater understanding of visitors from China and have been designed for all frontline tourism teams. The login is private so if you’re interested in viewing the videos, please email Andrea Lauder for details.
You and your team will gain insight into:
• The Chinese culture
• How to deal with Chinese visitors
• Their expected communication etiquette
• Key cultural differences you need to be aware of
• Their expectations of retail, accommodation and food & beverage service while visiting New Zealand.